Return & Refund Policy

1) Return Window

Our policy lasts 14 days from the date you receive your order (“delivery date”).
If 14 days have passed, we unfortunately cannot offer a 1-to-1 exchange or return for change-of-mind cases.

2) Eligibility for Returns (Change of Mind)

To be eligible for a return:

  • Item must be unused, in the same condition you received it.

  • Item must be returned with original packaging, accessories, manuals, and freebies (if any).

  • You must provide a receipt / proof of purchase.

Important: Do not send your purchase back to the manufacturer. All returns must be handled through Ralik Enterprise.

3) Non-Returnable / Non-Refundable Items

The following items are not eligible for return or refund (unless required by law):

  • Custom-built / made-to-order PCs (including full sets) for change-of-mind.
    (These are built/configured based on customer requirements; warranty support still applies for defects.)

  • Perishable / consumable / wear-and-tear items, such as: casing fans, LED strips, mouse pads (and similar low-life/consumable items).

  • Free-of-charge items / freebies.

  • Digital goods / licenses / activation keys (if applicable).

  • Services & fees: labour/service charges, diagnostics, delivery/courier fees, reverse pickup arrangement fees.

4) Defective / Damaged Items (DOA / Transit Damage)

If your item arrives defective or damaged, please contact us within 7 days of delivery with:

  • Order number / invoice

  • Photos/videos of the issue

  • Photos of the packaging (outer & inner)

We will assess and advise the next step (repair, replacement, or other resolution) based on inspection and applicable warranty terms.

We reserve the right to request the item be returned for verification before approving replacement/refund.

5) Return / Exchange Approval Process

All returns/exchanges must be approved first.

To request a return/exchange:

  1. Email us at ralikdotmy@gmail.com or contact our official support channel with:

    • Order number

    • Item(s) to return

    • Reason for return

    • Photos/videos (if defective/damaged)

  2. If approved, we will provide return instructions and the return address.

  3. Pack the item securely (see Section 8: Shipping & Risk).

6) Exchanges (1-to-1)

We only replace items if they are defective or damaged (subject to inspection).
If approved, we will exchange for the same item (same model/spec). If the same item is unavailable, we may offer:

  • an equivalent replacement (with customer consent), or

  • store credit, or

  • a refund (where applicable).

7) Refunds (If Applicable)

Once your return is received and inspected, we will notify you via email or WhatsApp of approval or rejection.

If approved:

  • Refund will be processed within 14 days to the original payment method (or as store credit, where applicable).

  • Shipping fees are non-refundable.

  • Return shipping costs (if paid by the customer) are non-refundable.

Partial refunds may be granted (where applicable and deemed fit by Ralik Enterprise), for example:

  • Item is not returned in original condition, has missing parts/accessories, or shows signs of misuse.

  • Damage cannot be conclusively proven to be caused by Ralik (e.g., misuse, improper packing by customer).

  • Item is returned outside the approved conditions.

8) Shipping, Courier & Risk

Return Address:
PT820 Tingkat 2, Jalan Pengkalan Chepa, 15400 Kota Bharu, Kelantan.

Return shipping cost:
You will be responsible for your own return shipping costs unless otherwise agreed in writing. Shipping costs are non-refundable.

Reverse Pickup (Outside Kelantan)

For customers outside Kelantan, we can arrange courier reverse pickup with:

  • Reverse Pickup Arrangement Fee: RM39 (round trip)

  • Shipping Insurance: optional at 1% of declared value (recommended)

Declared upfront: Our team will declare the item value and insurance option before shipment is arranged.
If the customer declines insurance, the customer acknowledges courier’s basic coverage may be limited (e.g., up to RM250) according to courier policy.

Sabah / Sarawak

For customers in Sabah/Sarawak:

  • Reverse pickup can be arranged, but all shipping and insurance costs are borne by the customer (Ralik may assist to arrange).

Packaging Requirement

Customer must pack the item securely (bubble wrap/foam + strong box). We strongly recommend recording:

  • photos/videos of the item condition before packing

  • photos of inner & outer packaging
    This helps prevent disputes in the event of damage in transit.

If you are shipping an item over MYR 3,000, we strongly recommend using a trackable shipping service and purchasing shipping insurance. We do not guarantee receipt of returns sent without tracking/insurance.

9) Sale Items

Only regular-priced items may be refunded (if eligible).
Sale / promotional items are not refundable, unless the item is defective or damaged (subject to inspection).

10) Gifts

If an item was marked as a gift and shipped directly to you, you will receive gift credit for the value of your approved return.
If the item was not marked as a gift, the refund will be issued to the original purchaser/payment method.

11) Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.

  2. Contact your credit card company (posting may take time).

  3. Contact your bank (processing time may apply).

  4. If still unresolved, contact us at ralikdotmy@gmail.com.