Please enter your order number for this insurance into the "special instruction for seller" column on the shopping cart page.
Enhanced Liability Coverage
GD Express (GDEX) proudly offers the first domestic express courier liability coverage solution, Enhanced Liability Coverage (ELC), to those concerned about shipping their valuable shipment. Unlike other services, ELC is a truly enhanced liability that covers all risks during the course of carriage. Any claim with ELC is hassle-free. GDEX takes serious responsibility in every shipment you consigned to us for carriage. Subject to the Standard Conditions of ELC, if there is any loss, damage, and/or shortage to your shipments, GDEX ensures that you will be compensated accordingly in the shortest time possible.
GDEX is also the first local express courier company to offer liability coverage up to RM10,000 per consignment note or the value of the shipment, whichever is lower. In the event that your shipment is worth more than RM10,000, liaise with us via [email protected] or call 011-25755989, we may increase the liability coverage for you.
We currently only provide shipping within Malaysia (Peninsular Malaysia, Sabah and Sarawak.)
Please note that, the shipment delivery lead time and self pickup lead time will start on the next working day after your purchase.
You can choose to collect your purchases at our outlet
Once the order is ready for collection, we will send you an SMS message or email notification or Phone call.
* Self Pickup hours will be subjected to change due to public holiday and Ralik Enterprise company events.
* Please Inspect purchase item during self pickup, Ralik Enterprise will not be liable to any damage or missing item once customer leave the outlet. (except defect cover by warranty).
* Self pickup order must be collected within 90 days from the purchase date. Failure to collect the order within the 90days time frame will result in the forfeit of the order and with no refund.
All orders are delivered through our designated carrier.
For Peninsular Malaysia
It usually takes between 3-5 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.
For East Malaysia
It usually takes between 5-7 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.