Product Information

While we strive to ensure product images and colours shown on screen are accurate, actual colours may vary depending on the user’s monitor/device settings and lighting conditions.
Product specifications, included accessories, and packaging may be updated by the manufacturer/supplier from time to time. Ralik Enterprise reserves the right to make minor changes that do not materially affect performance or use.



Newsletter / Marketing Communication

By providing your email address, you agree that Ralik Enterprise may send you newsletters and updates about products, promotions, and service announcements.
You may unsubscribe at any time via the link provided in the email or by contacting our support channel. We do not sell your personal data to third parties.



Indemnification

You agree to indemnify and hold Ralik Enterprise harmless from claims, damages, costs, and expenses (including reasonable legal fees) arising from:

  • your misuse of the Site or services,

  • your violation of these Terms, or

  • your infringement of any third-party rights.

This indemnity does not apply to claims caused by Ralik Enterprise’s proven negligence or wilful misconduct.



Links to Other Sites (Third-Party Websites)

Our Site may contain links to third-party websites. Accessing these links is at your own risk.
Ralik Enterprise does not control and is not responsible for the content, policies, or practices of any third-party sites, including any loss or damage arising from the use of third-party websites or services.



Inaccuracy of Information

From time to time, www.ralik.my may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, or article content.
Ralik Enterprise reserves the right to correct such errors and update information at any time without prior notice.

If a purchased product is affected by a material error (e.g., incorrect pricing or description), we may:

  • contact you for confirmation, or

  • cancel and refund the order where applicable.

For returns, refunds, and exchanges, please refer to our Return & Refund Policy.



Termination

These Terms remain effective unless terminated by you or Ralik Enterprise.

You may terminate by discontinuing use of the Site.
Ralik Enterprise may suspend or terminate your access if:

  • you materially breach these Terms,

  • there is suspected fraud, abuse, or unlawful activity, or

  • continued access poses security or operational risk.

Where reasonable, Ralik Enterprise will provide notice and an opportunity to remedy the breach.
Termination does not affect any rights or obligations accrued prior to termination (including outstanding payments, returns, warranty/service terms, or dispute resolution).



Support Scope

Ralik Enterprise provides technical support only for PCs supplied/built by Ralik Enterprise under Ralik-certified configuration.
Devices purchased elsewhere, or devices modified/ upgraded by third parties may be outside support scope unless agreed in writing or recertified by Ralik.


Courier Reverse Pickup

For customers outside Kelantan, support is remote-first. If physical inspection/repair is required, Ralik may arrange reverse pickup with an Arrangement Fee of RM39 (round trip).
Shipping insurance is optional at 1% of declared value and will be declared upfront before shipment is arranged.
If the customer declines insurance, the customer acknowledges that courier’s basic coverage may be limited (e.g., up to RM250) and accepts the risk according to courier policy.
For Sabah/Sarawak, all shipping and insurance costs are borne by the customer (Ralik may assist to arrange).