TERMS OF SERVICE
These Terms of Service (“Terms”) govern access to www.ralik.my, purchases from Ralik Enterprise, and the provision of related products, technical support and aftersales services.
By placing an order, accepting a quotation, making payment, collecting or accepting delivery of goods, or using our services, you acknowledge that you have read and accepted these Terms together with any policies specifically applicable to your transaction.
Nothing in these Terms excludes or limits any right or remedy that cannot lawfully be excluded under applicable Malaysian law.
1. About Ralik Enterprise
“Ralik”, “Ralik Enterprise”, “we”, “us” or “our” refers to Ralik Enterprise.
“Customer”, “you” or “your” refers to the person or entity purchasing, receiving or using our products or services.
For the purpose of these Terms:
Consumer Customer means an individual acquiring goods or services primarily for personal, domestic or household use.
Business Customer means a company, enterprise, organisation, partnership, professional practice or person acquiring goods or services primarily for business or commercial purposes.
Certain commercial provisions may apply differently to Business Customers where expressly stated.
2. Policies Forming Part of These Terms
Depending on the transaction, the following policies may also apply:
Payment, Billing & Order Policy
Return & Refund Policy
Warranty & Aftersales Policy
Shipping & Delivery Policy
Privacy & Cookie Policy
Master Policy Pack provided with an invoice or quotation
Any specific written quotation, order confirmation or agreement issued by Ralik
Customers are encouraged to review the applicable documents before completing a purchase.
Order of Priority
If there is an inconsistency between documents, the following order of priority generally applies:
any specific written agreement expressly agreed by both parties;
the applicable quotation, order confirmation or invoice;
the version of the Master Policy Pack incorporated into the transaction;
the applicable website policies in force when the order was accepted;
general FAQs, promotional materials or marketing descriptions.
A specific term will only override a general term to the extent of the inconsistency.
Nothing in this hierarchy overrides applicable Malaysian law.
3. Orders and Contract Formation
Submitting an order, requesting a quotation or making an enquiry does not by itself require Ralik to accept an order.
An order is considered accepted when Ralik confirms the order, accepts payment in relation to an approved order, commences an agreed custom build, or otherwise confirms acceptance in writing.
We may request additional information before accepting or processing an order, including:
customer or company identification;
billing information;
purchase order details;
delivery information;
payment verification; or
clarification of required specifications.
Ralik may decline an order before acceptance where there is a legitimate operational, pricing, stock, fraud-prevention, compliance or technical reason.
4. Quotations and Specifications
Quotations are valid for the period stated in the quotation.
If no validity period is stated, pricing and availability remain subject to confirmation before order acceptance.
PC specifications, component models, stock availability and pricing may change due to supplier or manufacturer availability.
Once an order has been accepted, Ralik will not materially downgrade an agreed specification without customer consent.
Where a specific component becomes unavailable, Ralik may propose an equivalent or better alternative. Any material substitution affecting performance, functionality, warranty, brand or commercial value will be communicated to the customer before substitution where reasonably practicable.
5. Product Information
Ralik takes reasonable steps to ensure product descriptions, specifications, images and pricing are accurate.
However:
colours displayed on screens may vary due to monitor, device and lighting settings;
manufacturers may update packaging, accessories, firmware or minor specifications;
product photographs may be illustrative;
non-material manufacturing revisions may occur without prior notice.
Ralik may make minor changes which do not materially reduce the agreed functionality or performance of the product.
Material changes to an accepted order will require customer notification and, where appropriate, customer consent.
6. Custom-Built and Made-to-Order PCs
Custom-built or made-to-order PCs are assembled, configured or procured based on a customer's selected requirements.
Because work, procurement and configuration may commence specifically for that customer, cancellation and change-of-mind rights may differ from standard ready-stock products.
Applicable cancellation, return and refund conditions are governed by the Payment, Billing & Order Policy and Return & Refund Policy.
Nothing in this section limits applicable warranty rights or any rights which cannot legally be excluded.
7. Pricing and Errors
Prices are displayed in Malaysian Ringgit unless otherwise stated.
Despite reasonable checks, typographical, system, stock, supplier or pricing errors may occasionally occur.
If a material pricing, specification or description error is identified before fulfilment, Ralik may:
contact the customer to confirm whether the customer wishes to proceed on the corrected basis;
offer an alternative solution; or
cancel the affected order and refund amounts properly due to the customer.
Ralik will not deliberately rely on an obvious pricing or system error to mislead a customer.
8. Payments, Billing and Payment Errors
Customers are responsible for checking quotation, invoice, beneficiary and payment information before making payment.
Payment must be made using a payment method accepted by Ralik.
Payment matters including:
deposits;
balance payments;
duplicate payments;
accidental overpayments;
mistaken bank transfers;
incorrect payment references;
payment reconciliation;
corporate account credits;
chargebacks; and
refunds arising from payment errors
are governed by the Payment, Billing & Order Policy.
The mere crediting of an unidentified or unexpected amount into a Ralik bank account does not necessarily mean that Ralik has knowledge that the payment is duplicated, mistaken or excessive.
Where a customer alleges an incorrect, duplicate or excess payment, Ralik may require sufficient proof and a reasonable reconciliation process before confirming the nature and amount of the payment.
This section does not remove any legal obligation to return money where repayment is required by applicable law.
9. Delivery, Collection and Risk
Delivery and self-collection arrangements are governed by the Shipping & Delivery Policy.
Customers must provide accurate:
delivery address;
contact number;
recipient information; and
any other information reasonably required to complete delivery.
For branch collection, goods may only be released after reasonable verification of the order or authorised recipient.
Customers should inspect parcels and external packaging promptly upon receipt and retain photographs or video where visible transit damage is suspected.
Courier delivery timelines are estimates unless expressly guaranteed in writing.
10. Returns and Refunds
Product returns, exchanges and product-related refunds are governed by the Return & Refund Policy.
A refund arising from an approved product return is separate from a payment reconciliation matter such as:
duplicate payment;
excess payment;
mistaken transfer; or
incorrect payment allocation.
Payment reconciliation matters are governed by the Payment, Billing & Order Policy.
Store credit may be offered where appropriate but will not replace a cash repayment where applicable law requires repayment unless the customer agrees to the store-credit arrangement.
11. Warranty and Aftersales Support
Warranty and aftersales entitlements are governed by the applicable invoice, Warranty & Aftersales Policy and Master Policy Pack.
Ralik's support structure may include:
manufacturer/component warranty;
Ralik Service Warranty;
technical diagnosis;
remote-first troubleshooting;
warranty/RMA assistance;
qualifying replacement benefits; and
extended service arrangements.
The precise period and scope applicable to a product will depend on the invoice and applicable policy.
Manufacturer warranty approval remains subject to the relevant manufacturer's terms where manufacturer warranty applies.
12. Support Scope — Ralik-Certified Configuration
Ralik provides technical support primarily for PCs and workstations supplied or built by Ralik under a Ralik-certified configuration.
Products purchased elsewhere are not automatically covered.
Where a Ralik PC has been materially modified, repaired or upgraded by a third party, Ralik may require:
inspection;
diagnosis;
restoration of configuration; or
re-certification
before continuing certain service coverage.
This does not automatically cancel any non-excludable statutory rights or an unaffected manufacturer warranty.
13. Customer Responsibilities
Customers are responsible for:
providing accurate order and contact information;
reviewing quotations and specifications before approval;
checking payment instructions before transfer;
maintaining appropriate backups of important data;
using products reasonably and in accordance with manufacturer guidance;
using appropriately licensed software;
notifying Ralik promptly of relevant problems; and
providing reasonable evidence required for warranty, return, payment or courier claims.
Failure to provide necessary information or access may delay investigation or resolution.
14. Data Responsibility
Customers are responsible for maintaining appropriate backups of important data before submitting a device for diagnosis, repair, warranty processing, upgrade or other technical work.
Unless a specific backup or data-handling service has been agreed in writing, Ralik does not guarantee preservation of customer data during:
repair;
component replacement;
operating system work;
storage-device failure;
warranty handling; or
other technical procedures.
Ralik will take reasonable care but cannot guarantee recovery of data from failed or damaged storage devices.
15. Software Licensing
Customers are responsible for ensuring that software used on their systems is properly licensed unless the applicable software licence was expressly supplied by Ralik.
Ralik is not responsible for unauthorised software installed or used by a customer or third party after delivery.
16. Courier and Third-Party Services
Ralik may engage third-party providers including:
couriers;
payment providers;
insurers;
manufacturers;
distributors; and
warranty service providers.
Where the performance of a service depends on a third party, timelines and outcomes may also depend on that party's processes.
Ralik will provide reasonable assistance with applicable claims or coordination but cannot guarantee a decision made independently by a courier, insurer, manufacturer or other third party.
This does not exclude liability that cannot lawfully be excluded.
17. Website Use
You agree not to use www.ralik.my:
for unlawful or fraudulent activity;
to interfere with website security;
to introduce malware or malicious code;
to attempt unauthorised access to systems or information;
to impersonate another person or organisation; or
in a manner that materially disrupts the website or services.
Ralik may restrict access where reasonably necessary to protect customers, systems or operations.
18. Intellectual Property
Unless otherwise stated, website content including:
text;
graphics;
logos;
product presentation;
website design;
photographs owned by Ralik; and
original written content
belongs to Ralik Enterprise or is used under appropriate permission.
Content may not be reproduced, commercially exploited or represented as belonging to another party without permission, except where permitted by law.
Third-party trademarks remain the property of their respective owners.
19. Third-Party Websites
The Ralik website may contain links to third-party websites.
Ralik does not control third-party websites and is not responsible for their independent content, terms, privacy practices, availability or security.
Customers access external websites at their own discretion.
20. Marketing Communications
Where permitted and based on the customer's preferences or consent, Ralik may send:
product updates;
promotional information;
newsletters;
service announcements; or
relevant commercial communications.
Customers may unsubscribe from marketing communications through the available unsubscribe method or by contacting Ralik.
Operational communications relating to an existing order, warranty, payment, service or account may still be sent where reasonably necessary.
Personal information is handled according to the Privacy & Cookie Policy and applicable Malaysian law.
21. Privacy
Personal data may be collected and processed for purposes including:
processing orders and payments;
customer communication;
delivery;
support and warranty administration;
fraud and security screening;
accounting and record keeping;
compliance obligations; and
other purposes described in the Privacy & Cookie Policy.
Please refer to the Privacy & Cookie Policy for further information.
22. Limitation of Liability
Ralik will exercise reasonable care in supplying goods and services.
Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by law.
For Business Customers, and only to the extent legally permissible and reasonable in the circumstances, Ralik will not be responsible for indirect or consequential business losses arising from matters outside the agreed scope of the affected product or service, including loss of profits, business interruption or loss of opportunity.
Customers remain responsible for appropriate operational safeguards, backups and business continuity arrangements.
Any limitation in these Terms will be interpreted subject to applicable law and the circumstances of the transaction.
23. Indemnification
To the extent permitted by law, a customer is responsible for claims, losses or reasonable costs directly caused by that customer's:
unlawful use of the website or services;
deliberate misuse of a product or system;
infringement of a third party's rights; or
material breach of these Terms which causes a third-party claim against Ralik.
This provision does not apply to loss caused by Ralik's proven negligence, wilful misconduct or breach of a non-excludable legal obligation.
24. Suspension or Termination of Services
Ralik may reasonably suspend access to a service or support arrangement where:
there is suspected fraud or unlawful activity;
there is a material security risk;
the customer materially breaches applicable service terms;
payment properly due remains outstanding; or
continued access would create material operational or legal risk.
Where reasonable, Ralik will provide notice and an opportunity to resolve the issue.
Termination or suspension does not remove rights or obligations which arose before termination, including:
outstanding payment obligations;
approved refunds;
accrued warranty rights;
confidentiality obligations; or
dispute-resolution rights.
25. Force Majeure and Events Outside Reasonable Control
Ralik is not responsible for delay caused by events reasonably outside its control, including:
courier disruption;
manufacturer or distributor disruption;
natural disasters;
severe weather;
fire or flood;
major power or telecommunications failure;
government restrictions;
strikes;
widespread system outages; or
other comparable events.
Ralik will take reasonable steps to minimise disruption and resume performance where practicable.
This provision does not remove any refund or other right that applies under Malaysian law.
26. Communications
Ralik may communicate with customers through channels including:
email;
WhatsApp;
telephone;
invoice;
quotation; or
other agreed communication channels.
Customers are responsible for ensuring their contact details remain accurate.
Routine commercial communications sent to the contact details supplied by the customer may be relied upon as evidence of communication between the parties.
Nothing in this section determines the formal legal requirements for service of court documents or other documents where Malaysian law prescribes a particular method of service.
27. Complaints and Disputes
Customers are encouraged to contact Ralik first so that a complaint can be investigated and, where possible, resolved commercially.
Customers should provide sufficient information including:
name or company name;
invoice/order number;
description of the issue;
relevant dates; and
supporting documents, photographs, videos or payment records.
Nothing in these Terms prevents either party from exercising a legal right or remedy available under Malaysian law.
28. Governing Law
These Terms and transactions with Ralik Enterprise are governed by the laws of Malaysia.
Any dispute which cannot be resolved amicably may be referred to the appropriate Malaysian court, tribunal or dispute-resolution forum having jurisdiction over the matter.
Nothing in this clause limits any forum or remedy which a Consumer Customer is legally entitled to use.
29. Changes to These Terms
Ralik may update these Terms from time to time for operational, commercial, legal or regulatory reasons.
Unless required by law or agreed otherwise, a later policy update will not retrospectively remove a right that had already accrued under an earlier accepted transaction.
The version applicable to an order will generally be the version in force when that order was accepted.
Administrative or procedural updates which do not materially reduce existing customer rights may apply to ongoing support processes where reasonably necessary.
The current version and effective date will be displayed on www.ralik.my.
30. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
The invalid provision will be interpreted or limited only to the extent necessary to comply with applicable law.
31. No Waiver
A delay or failure by Ralik or the customer to enforce a right does not automatically mean that the right has been permanently waived.
Any waiver relating to a material contractual right should be confirmed in writing.
32. Contact
For enquiries relating to orders, payments, support or these Terms:
Ralik Enterprise
PT820 Tingkat 2, Jalan Long Yunus,
Pengkalan Chepa,
15400 Kota Bharu, Kelantan, Malaysia
Telephone / WhatsApp: 011-2575 5989
Email: ralikdotmy@gmail.com
Website: www.ralik.my